Arrival and Departure: On your day of arrival your rooms/apartments will be available from 2:00 pm. If you are planning to arrive very early or late, please let us know. On the day of departure please leave your rooms/apartments by 10:30 am.

Dogs: Dogs are very welcome at our hotel. We charge €15.00 per day for your friendly four-legged friend without food (please bring your own blanket or basket). For regions of hygiene dogs are not allowed in the bathing zones and the dining room.

Single room use: If you use the double room for single occupancy a surcharge of 35% applies.

Payment methods - deposit: Cash, debit card and credit card (EC, Visa, Maestro). Bank transfers are only accepted in advance. A deposit of € 250,- is required before your booking can be confirmed. Our bank details are: Hotel Tiefenbrunn, Doris Genetti Baumgartner, Banca Popolare dell'Alto Adige, Filiale Lana - IBAN: IT97 K058 5658 4900 4257 1183 580 swift: BPAAIT2B042.

Cancellation: Cancellations are always unpleasant, for all parties. We therefore ask you to let us know as early as possible if you have to change your plans. We ask for your understanding that we must invoice you for our loss. Costs:
- up to 3 months before the start of your holiday free of charge
- up to 29 days before the start of your holiday: 3 booked days
- from the 28th day before the start of your holiday: 100% excluding meals, 80% when bed and breakfast were booked and 70% when half- or three quarter board were booked.
Exception: if you have taken out travel cancellation insurance. We offer you the Europäische Reiseversicherung. For only 3 Euro per person per day all cancellation costs listed below are covered in case of accident, illness or death including in the family.
In the case of early departure or late arrival the booked value is charged in full. You can take out travel insurance online at http:// europäische.at/hgv?AGN=10013819 or via bank transfer (we are happy to send you more information).
Early departure: The cancellation charges also apply in the case of late arrival or early departure, when your room is invoiced in accordance with the current national laws.

Booking process: Your booking is binding once we have issued booking confirmation and the deposit must reach our account within 14 days.
Please make your deposit or full payment using our bank details: Hotel Tiefenbrunn, Doris Genetti Baumgartner, Banca Popolare dell'Alto Adige, Filiale Lana - IBAN: IT97 K058 5658 4900 4257 1183 580 swift: BPAAIT2B042. Alternatively, please let us have your credit card number and expiry date.